BRANDS WE’VE BUILT
SMITH & NOBLE
Conducted an extensive, segmented online survey of over 300,000 existing and lapsed customers to better understand needs, brand perceptions and behaviors
Analyzed results to validate and size business model opportunity
Worked with the management team to develop an updated brand positioning strategy incorporating the new segment while maintaining foundational positioning elements
Validated the positioning with consumers
Introduced web development agency to execute site architecture changes and test design changes to accommodate new positioning
Worked with management to develop updated brand creative strategy and messaging platform
Helped client validate new repositioning strategy and develop an updated brand positioning statement and creative brief. Client grew revenues and expanded its customer base during recession.
BLM is creative and cost effective. They successfully suggested that we leverage a non-buying portion of our e-mail file as a proxy for competitor customers, thereby generating significant research savings
BLM perseveres. When online survey responses were not achieving required rates, they innovated on the fly to test a variety of different incentives that ultimately delivered the target response rates, while containing cost.
BLM delivers. Cost effective customer research uncovered a number of “aha’s”. Web store user experience upgrade deliverables laid the groundwork for an anticipated significant gain in conversion and customer experience quality.
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